Effective Date: January 1, 2025
Last Updated: January 18, 2025

Introduction

Welcome to Reality Energy and Power Limited. These Terms and Conditions ("Terms") govern your use of our website www.realityenergysolutions.com and the purchase of products and services from Reality Energy and Power Limited ("we," "our," "us," or "the Company").

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree with these Terms, you should not use our website or services.

1. Definitions

For the purposes of these Terms:

• "Customer," "You," or "Your" refers to the individual or entity purchasing products or services from Reality Energy and Power Limited.
• "Products" refers to solar panels, inverters, batteries, and related solar energy equipment sold by the Company.
• "Services" refers to installation, maintenance, consultation, and support services provided by the Company.
• "Website" refers to www.realityenergysolutions.com and any related mobile applications.
• "Agreement" refers to these Terms and Conditions, along with our Privacy Policy and Return Policy.

2. Acceptance of Terms

By using our website or services, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be legally bound by these Terms
• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into a binding contract
• All information you provide is accurate and complete

3. Modification of Terms

Reality Energy and Power Limited reserves the right to modify, update, or change these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically. The "Last Updated" date at the top indicates when the Terms were last revised.

4. Products and Services

4.1 Product Descriptions

We strive to provide accurate descriptions, specifications, and images of our products. However:

• Product images are for illustrative purposes and may not reflect exact appearance
• Specifications are subject to change by manufacturers
• We do not warrant that product descriptions are complete, accurate, or error-free
• In case of discrepancies, actual product specifications prevail

4.2 Product Availability

• All products are subject to availability
• We reserve the right to discontinue any product at any time
• In case of unavailability, we will notify you and offer alternatives or a full refund
• Prices and availability are subject to change without notice

4.3 Services Provided

Our services include but are not limited to:

• Solar system consultation and energy audits
• Site assessment and system design
• Professional installation of solar energy systems
• Maintenance and repair services
• Technical support and monitoring
• Warranty support and claims processing

5. Orders and Contracts

5.1 Placing Orders

When you place an order with us:

• You make an offer to purchase products or services
• Your order is subject to acceptance by Reality Energy and Power Limited
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee acceptance

5.2 Order Acceptance

An order is accepted when:

• We send you an order confirmation via email or SMS
• We begin work on your installation or project
• We ship products to your designated address

5.3 Order Cancellation

Reality Energy and Power Limited reserves the right to cancel orders:

• If products are unavailable or discontinued
• If pricing errors occur on our website
• If we suspect fraudulent activity
• If we cannot verify your payment information
• For any other legitimate business reason

If we cancel your order after payment, we will issue a full refund.

6. Pricing and Payment

6.1 Prices

• All prices are displayed in Nigerian Naira (NGN) unless otherwise stated
• Prices are subject to change without prior notice
• Prices include VAT unless otherwise specified
• Installation and shipping costs are additional unless stated otherwise
• Quoted prices are valid for 30 days from the date of quote

6.2 Payment Methods

We accept the following payment methods:

• Bank transfer (recommended for large orders)
• Credit/debit cards (Visa, Mastercard, Verve)
• Online payment platforms (Paystack, Flutterwave)
• Cash on delivery (for select products only)
• Installment plans (subject to approval)

6.3 Payment Terms

• Full payment is required before product delivery or service commencement unless otherwise agreed
• For installation services, payment schedules will be outlined in your contract
• Late payments may incur interest charges of 5% per month
• We reserve the right to suspend services for non-payment

6.4 Pricing Errors

In the event of a pricing error on our website:

• We will notify you as soon as possible
• You may choose to proceed at the correct price or cancel your order
• We are not obligated to honor incorrect prices

7. Installation Services

7.1 Site Assessment

Before installation:

• Our team will conduct a site assessment
• You must provide accurate information about your property
• You must disclose any property restrictions or HOA regulations
• Assessment findings may affect final pricing and system design

7.2 Installation Process

During installation:

• You must provide safe and unobstructed access to the installation site
• You are responsible for obtaining necessary permits (unless otherwise agreed)
• Installation timelines are estimates and may vary due to weather or unforeseen circumstances
• You must ensure children and pets are kept away from the work area

7.3 Property Access

By engaging our services, you grant us:

• Permission to access your property for installation and maintenance
• Right to install equipment on your roof or designated areas
• Authorization to connect to your electrical system
• Permission to take photos for documentation and marketing purposes (unless you opt out)

7.4 Customer Responsibilities

You agree to:

• Provide accurate property and electrical system information
• Ensure structural integrity of installation surfaces
• Maintain clear access to solar equipment
• Notify us of any system issues promptly
• Allow scheduled maintenance visits

8. Warranties

8.1 Product Warranties

• Solar panels: 25-year performance warranty (manufacturer)
• Inverters: 5-10 year warranty (manufacturer)
• Batteries: 5-10 year warranty (manufacturer)
• Other components: As specified by manufacturer

8.2 Workmanship Warranty

Reality Energy and Power Limited provides a 5-year workmanship warranty covering:

• Installation quality and techniques
• Electrical connections and wiring
• Mounting and structural work
• System commissioning

8.3 Warranty Limitations

Warranties do not cover:

• Damage caused by misuse, neglect, or unauthorized modifications
• Normal wear and tear
• Damage from natural disasters, lightning, or severe weather
• Issues caused by third-party work
• Failure to follow maintenance guidelines

8.4 Warranty Claims

To make a warranty claim:

• Contact us within the warranty period
• Provide proof of purchase and installation documentation
• Describe the issue and provide photos if possible
• Allow our technicians to inspect and diagnose the problem

9. Limitation of Liability

9.1 Disclaimer of Warranties

To the maximum extent permitted by law:

• Products and services are provided "as is" without warranties beyond those explicitly stated
• We do not guarantee uninterrupted or error-free operation
• We are not responsible for third-party products or services
• Energy production estimates are projections and not guarantees

9.2 Limitation of Damages

Reality Energy and Power Limited's total liability to you for any claim is limited to:

• The amount you paid for the specific product or service
• We are not liable for indirect, incidental, consequential, or punitive damages
• This includes loss of profits, data, or business opportunities

9.3 Exceptions

Our liability limitations do not apply to:

• Personal injury or death caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under Nigerian law

10. Intellectual Property

10.1 Ownership

All content on our website, including but not limited to:

• Text, graphics, logos, and images
• Software and source code
• Trademarks and service marks
• Design elements and layout

...are owned by or licensed to Reality Energy and Power Limited and protected by intellectual property laws.

10.2 Permitted Use

You may:

• View and download content for personal, non-commercial use
• Print pages for personal reference
• Share our content with proper attribution

10.3 Prohibited Use

You may not:

• Copy, reproduce, or distribute our content commercially
• Modify, reverse engineer, or create derivative works
• Remove copyright or proprietary notices
• Use our trademarks without written permission
• Frame or mirror our website content

11. User Conduct

When using our website or services, you agree not to:

• Provide false, inaccurate, or misleading information
• Impersonate any person or entity
• Engage in fraudulent or illegal activities
• Transmit viruses, malware, or harmful code
• Interfere with website security or functionality
• Scrape, spider, or harvest data from our website
• Use our services for unauthorized commercial purposes
• Harass, threaten, or abuse our staff or other customers

12. Third-Party Links and Services

Our website may contain links to third-party websites or services:

• We do not endorse or control third-party content
• We are not responsible for third-party practices or policies
• Your use of third-party sites is at your own risk
• Please review third-party terms and privacy policies

13. Indemnification

You agree to indemnify, defend, and hold harmless Reality Energy and Power Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our products or services
• Your violation of any law or regulation
• Your violation of third-party rights
• Any negligent or wrongful conduct

14. Force Majeure

Reality Energy and Power Limited is not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, hurricanes)
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or epidemics
• Labor strikes or disputes
• Supply chain disruptions
• Power outages or telecommunications failures

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in accordance with Nigerian law.

15.2 Negotiation

In case of any dispute, both parties agree to first attempt resolution through good-faith negotiation.

15.3 Mediation

If negotiation fails, parties agree to attempt resolution through mediation before pursuing litigation.

15.4 Jurisdiction

Any legal action arising from these Terms shall be brought exclusively in the courts of Akwa Ibom State, Nigeria, and you consent to the jurisdiction of such courts.

16. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• The remaining provisions shall continue in full force and effect
• The invalid provision shall be modified to the minimum extent necessary to make it valid
• The intent of the original provision shall be preserved

18. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Reality Energy and Power Limited.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Reality Energy and Power Limited may assign its rights and obligations under these Terms to any third party without restriction.

20. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Reality Energy and Power Limited regarding your use of our website and services, superseding any prior agreements or understandings.

21. Contact Information

For questions, concerns, or inquiries about these Terms and Conditions, please contact us:

Reality Energy and Power Limited
Legal Department
No. 158 Oron Road, Adjacent Kilimanjaro
Uyo 520101, Akwa Ibom State, Nigeria

📞 Phone: +234 813 318 6251
📧 Email: legal@realityenergysolutions.com
🌐 Website: www.realityenergysolutions.com

Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed

22. Acknowledgment

By using our website and services, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You understand that your use of our services constitutes acceptance of these Terms
• You will review these Terms periodically for updates

Thank you for choosing Reality Energy and Power Limited. We look forward to serving you and helping you transition to clean, sustainable solar energy.

Powering Tomorrow, Today!