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Frequently Asked Questions (FAQs)

Welcome to Reality Energy and Power Limited FAQs

Find answers to the most common questions about our solar energy solutions, products, services, and processes. If you don't find what you're looking for, please don't hesitate to contact our team.

General Questions

Q1: What is Reality Energy and Power Limited?

Reality Energy and Power Limited is Nigeria's leading provider of premium solar panel installations, energy storage systems, and comprehensive renewable energy solutions. With over 15 years of experience, we've successfully completed more than 500 projects across Nigeria, helping homes and businesses transition to clean, reliable solar energy.

Q2: Why should I choose solar energy?

Solar energy offers numerous benefits:

• Cost Savings: Reduce your electricity bills by up to 80%
• Energy Independence: Generate your own power and reduce reliance on the grid
• Environmental Impact: Clean, renewable energy with zero emissions
• Reliability: Consistent power supply even during grid outages
• Property Value: Solar installations increase property value
• Long-term Investment: 25+ year lifespan with minimal maintenance

Q3: How does solar energy work?

Solar panels convert sunlight into direct current (DC) electricity. An inverter then converts this DC power into alternating current (AC) electricity that powers your home or business. Excess energy can be stored in batteries or fed back to the grid (where net metering is available).

Q4: What areas do you serve?

We primarily serve customers across Nigeria, with a strong presence in Akwa Ibom State and surrounding regions. Contact us to confirm if we serve your specific location.

Q5: Are you licensed and certified?

Yes, Reality Energy and Power Limited is fully licensed to operate in Nigeria. Our technicians are certified professionals with extensive training in solar installation and electrical systems.

Products and Equipment

Q6: What brands of solar equipment do you use?

We work with world-renowned manufacturers known for quality and reliability, including:

• Premium tier-1 solar panels
• High-efficiency inverters from leading brands
• Advanced lithium-ion battery storage systems
• Quality mounting and electrical components

All our products come with manufacturer warranties and certifications.

Q7: What is the lifespan of solar panels?

Quality solar panels typically last 25-30 years or more. Most manufacturers provide a 25-year performance warranty, guaranteeing at least 80-85% efficiency after 25 years. With proper maintenance, panels can continue producing electricity well beyond their warranty period.

Q8: What types of solar systems do you offer?

We offer three main types of solar systems:

• Grid-Tied Systems: Connected to the utility grid, ideal for areas with reliable grid power
• Off-Grid Systems: Completely independent with battery storage, perfect for areas without grid access
• Hybrid Systems: Combines grid connection with battery backup for maximum flexibility and reliability

Q9: Do you offer battery storage systems?

Yes, we offer advanced lithium-ion battery storage systems that store excess solar energy for use during nighttime, cloudy days, or power outages. Battery capacity is customized based on your energy needs.

Q10: Can I expand my solar system later?

Yes, most of our systems are designed to be scalable. You can start with a smaller system and add more panels or batteries as your energy needs grow or your budget allows.

Installation Process

Q11: How long does installation take?

Installation timelines vary based on system size:

• Residential systems: 2-5 days
• Small commercial systems: 1-2 weeks
• Large commercial/industrial systems: 2-4 weeks

Site conditions, weather, and permit requirements may affect timelines.

Q12: What does the installation process involve?

Our installation process includes:

1. Initial Consultation: Discuss your energy needs and goals
2. Site Assessment: Evaluate your property and energy consumption
3. System Design: Create a customized solar solution
4. Proposal: Receive detailed quote and system specifications
5. Contract Signing: Finalize agreement and payment terms
6. Installation: Professional mounting and electrical work
7. Inspection: Quality checks and system testing
8. Commissioning: System activation and training
9. Monitoring: Ongoing performance tracking and support

Q13: Do I need to be home during installation?

Yes, we recommend that you or an authorized representative be present during installation to provide access, answer questions, and approve the final setup.

Q14: Will installation damage my roof?

No, our certified installers use industry-standard mounting techniques that preserve your roof's integrity. We seal all penetrations properly to prevent leaks and ensure your roof warranty remains valid.

Q15: What permits or approvals do I need?

Permit requirements vary by location. Generally, you may need:

• Building permits from local authorities
• Electrical permits for grid-tied systems
• HOA approval (if applicable)
• Utility company approval for grid connection

We can assist with the permit application process or handle it on your behalf.

Costs and Financing

Q16: How much does a solar system cost?

Solar system costs vary based on:

• System size (kilowatts)
• Equipment quality and brand
• Installation complexity
• Battery storage requirements
• Location and site conditions

Residential systems typically range from ₦2 million to ₦10 million+. Contact us for a free personalized quote.

Q17: How much can I save with solar?

Most customers save 60-80% on their monthly electricity bills. Actual savings depend on:

• Your current electricity consumption
• System size and efficiency
• Local electricity rates
• Available sunlight in your area
• Your energy usage patterns

Q18: What is the return on investment (ROI)?

Most solar systems pay for themselves within 4-7 years through electricity savings. After that, you enjoy free electricity for the remaining 20+ years of system life, resulting in significant long-term savings.

Q19: Do you offer financing options?

Yes, we offer flexible financing and payment plans including:

• Installment payments
• Partner financing programs
• Corporate payment plans
• Custom payment schedules

Contact us to discuss financing options that suit your budget.

Q20: Are there government incentives for solar?

Nigeria is developing renewable energy incentive programs. We stay updated on available incentives, tax benefits, and grants. Contact us to learn about current opportunities.

Maintenance and Support

Q21: How much maintenance do solar panels require?

Solar panels require minimal maintenance:

• Cleaning: 2-4 times per year (more in dusty areas)
• Visual Inspections: Annual checks for damage or shading
• Professional Maintenance: Annual or bi-annual service visits
• Monitoring: Regular performance tracking via app

Most maintenance involves simple cleaning with water and soft brushes.

Q22: What happens if something breaks?

All our installations come with comprehensive warranties:

• Workmanship Warranty: 5 years on installation
• Product Warranties: 5-25 years depending on component
• Service Agreement: Optional extended maintenance plans

If something breaks, contact us immediately. We'll diagnose the issue and repair or replace components under warranty.

Q23: Do you offer maintenance services?

Yes, we provide comprehensive maintenance services including:

• Regular system cleaning and inspection
• Performance optimization
• Component testing and replacement
• Monitoring and troubleshooting
• Emergency repairs

Maintenance plans can be customized to your needs.

Q24: What is your response time for support requests?

• Emergency issues: Within 24 hours
• Non-emergency support: Within 48-72 hours
• Routine maintenance: Scheduled at your convenience
• Phone/email support: Available during business hours

We also offer 24/7 technical support for critical issues.

Q25: Can I monitor my solar system's performance?

Yes, most systems include monitoring equipment that allows you to track:

• Real-time energy production
• Historical performance data
• System health and alerts
• Energy consumption patterns
• Battery status (if applicable)

Monitoring can be accessed via smartphone app or web portal.

Technical Questions

Q26: Will solar panels work on cloudy days?

Yes, solar panels still produce electricity on cloudy days, though at reduced efficiency (typically 10-25% of optimal production). Modern panels are designed to capture diffuse sunlight and perform well in various weather conditions.

Q27: What happens during a power outage?

Grid-Tied Systems: Automatically shut down during outages for safety (required by law to protect utility workers)

Systems with Battery Backup: Continue providing power to your home during outages, drawing from stored battery energy

Off-Grid Systems: Operate independently regardless of grid status

Q28: How much roof space do I need?

Space requirements depend on system size:

• 1kW system: ~6-8 square meters
• 5kW system: ~30-40 square meters
• 10kW system: ~60-80 square meters

We can also install ground-mounted systems if roof space is limited.

Q29: What if my roof is shaded?

Partial shading can reduce solar production. During site assessment, we:

• Analyze shading patterns throughout the day
• Identify optimal panel placement
• Use micro-inverters or power optimizers if needed
• May recommend tree trimming or alternative mounting locations

Q30: Can solar panels withstand harsh weather?

Yes, quality solar panels are designed to withstand:

• Heavy rain and storms
• High winds (up to 140 km/h)
• Hail and debris
• Extreme temperatures (-40°C to +85°C)
• Humidity and salt spray

All our equipment meets international durability standards.

Q31: Do solar panels work at night?

Solar panels do not produce electricity at night. However:

• Battery storage systems store excess daytime energy for nighttime use
• Grid-tied systems can draw power from the grid at night
• Most homes use significantly less electricity at night

Q32: How efficient are solar panels?

Modern solar panels have efficiency ratings of 18-22%, meaning they convert 18-22% of sunlight into electricity. While this may seem low, it's more than sufficient for most applications and continues to improve with technological advances.

Business and Commercial Questions

Q33: Do you serve commercial and industrial clients?

Yes, we specialize in large-scale commercial and industrial solar installations including:

• Office buildings and shopping centers
• Manufacturing facilities and warehouses
• Schools and hospitals
• Hotels and hospitality facilities
• Agricultural operations

Q34: What are the benefits for businesses?

Commercial solar offers:

• Significant Cost Reduction: Lower operational expenses
• Tax Benefits: Potential depreciation and incentives
• Brand Enhancement: Demonstrate environmental commitment
• Energy Security: Protection against rising electricity costs
• Employee Satisfaction: Green workplace initiatives

Q35: Can you handle large-scale projects?

Yes, we have experience with projects ranging from small residential installations to large industrial systems exceeding 100kW. Our team can design and install systems of any size.

Ordering and Delivery

Q36: How do I get a quote?

Getting a quote is easy:

1. Contact us by phone, email, or website
2. Provide basic information about your property and energy needs
3. Schedule a free site assessment
4. Receive a detailed proposal within 3-5 business days

Q37: How long until I can receive my system?

From order to installation completion:

• Equipment procurement: 1-3 weeks
• Permit processing: 1-2 weeks (if required)
• Installation: 2-5 days (residential)
• Total timeline: 4-8 weeks on average

Rush orders may be available for additional fees.

Q38: What payment methods do you accept?

We accept:

• Bank transfers
• Credit/debit cards
• Online payment platforms (Paystack, Flutterwave)
• Cash (for smaller purchases)
• Installment plans (with approval)

Q39: Is a deposit required?

Yes, we typically require a deposit of 30-50% to begin work, with the balance due upon completion. Specific payment terms will be outlined in your contract.

Warranty and Returns

Q40: What warranties do you offer?

Product Warranties:

• Solar panels: 25-year performance warranty
• Inverters: 5-10 years
• Batteries: 5-10 years
• Other components: As specified by manufacturer

Workmanship Warranty:

• 5-year warranty on installation quality

Q41: Can I return products?

Yes, eligible products can be returned within 14 days if they are:

• Unused and unopened
• In original packaging
• Not installed or connected

See our Return Policy for complete details.

Q42: What if I'm not satisfied with the installation?

Customer satisfaction is our priority. If you're not satisfied:

1. Contact us immediately to discuss concerns
2. We'll schedule a quality inspection
3. Any issues will be corrected at no additional cost
4. Our workmanship warranty covers installation-related problems

Environmental and Sustainability

Q43: How environmentally friendly is solar energy?

Solar energy is one of the cleanest energy sources:

• Zero emissions during operation
• Reduces carbon footprint by tons annually
• No air or water pollution
• Renewable and sustainable
• Minimal environmental impact

A typical residential system offsets 3-4 tons of carbon dioxide annually.

Q44: What happens to old solar panels?

Solar panels are highly recyclable (up to 95% of materials). We work with certified recycling facilities and can assist with end-of-life panel disposal according to environmental regulations.

Q45: Are solar panels toxic?

No, modern solar panels are safe and non-toxic. They contain common materials like silicon, glass, and aluminum. We use panels that meet international environmental and safety standards.

Still Have Questions?

If you didn't find the answer you're looking for, we're here to help!

Contact Reality Energy and Power Limited:

📞 Phone: +234 813 318 6251
📧 Email: info@realityenergysolutions.com
🌐 Website: www.realityenergysolutions.com

Visit Our Office:
No. 158 Oron Road, Adjacent Kilimanjaro
Uyo 520101, Akwa Ibom State, Nigeria

Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed

Request a Free Consultation:
Our solar energy experts are ready to answer your questions and help you design the perfect solar solution for your needs.

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Ready to Make the Switch to Solar?

Don't let questions hold you back from energy independence. Contact us today for a free consultation and discover how solar energy can transform your power experience.

Reality Energy and Power Limited - Powering Tomorrow, Today!